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Here you will find any information you may be wanting to ask

FAQ

When will my order be sent?

All orders placed before 1pm will be dispatched the same day, orders after this will be sent the following working day

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How will my order be sent?

Small orders under 2kg will be sent by second class royal mail

Orders over 2kg will be sent by UK Mail next day delivery (excluding weekends)

The weight limit for our courier is 30kg so your order may be split across several boxes depending on weight

Every order will have tracking details which you can log on to your account and view at any time

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Material Warping

As plywood is a natural wood it can warp and twist this is due to humidity levels and airborne moisture, to help reduce warping we advise storing in a warm environment, free from damp

If using on a laser cutter we recommend taping/strapping to the laser bed before cutting

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Can I get a custom size?

Yes we can cut any of our materials to size, for a custom quote contact us

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What is Laser Cleaner Pro?

Laser cleaner pro is a specially made cleaner by Laser Supplies for cleaning laser machines, it is absolutely brilliant and used by us every day

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Samples

You can order every material we sell as a sample, each sample is 75mm square and comes labelled with the material type and code

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Can I collect my order?

Yes you can collect from us, within the checkout there is a collection option which removes postage. Our address is 15 Phoenix Rd, Crowther Ind Est, Washington, Tyne & Wear NE38 0AD. Please use the entrance for Lasercutouts. Once your order is ready you will get an email stating awaiting pick-up, please collect within our opening times

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Plywood Grades

0.8mm, 1mm, 1.5mm & 2mm will normally be BR/BR

BR/BR grade will normally have more colour variance and mineral streaks along with some small solid and a limited number of open knots.

3mm is available in B/BB and BB/BB grade

B/BB grade

On one side you should expect the grade shows the natural look of the wood. There will be changes in colour that show the grain pattern. Sound, smooth knots are allowed and these will typically be under 15mm to 35mm in diameter (depending on the countries grading rules). The surface should normally be free from open knots and plugs. The material should be suitable for paint / stain or a lacquered finish.

On the other side it should be similar to B grade material, though knots would typically not exceed 7mm to 8mm in diameter. It shows the natural look of the wood and will show natural colour variations, it may also have repairs (plugs) on the surface described as ‘oval’ or ‘butterfly’ dependant on manufacturer

BB/BB

BB/BB should be similar to B grade material, though knots would typically not exceed 7mm to 8mm in diameter. It shows the natural look of the wood and will show natural colour variations, it may also have repairs (plugs) on the surface described as ‘oval’ or ‘butterfly’ dependant on manufacturer, plugs maybe on both sides of the material as required

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Tolerances

CAST acrylic – this means material has a tolerance of +/- 0.2mm. Material can be anywhere between 2.8-3.2mm, this can vary throughout the sheet
Extruded acrylic – tends to be more accurate than cast although slight differences in thickness can occur

Plywood – the manufacturing tolerance for the thickness of birch plywood sheets are the stated thickness +/- 0.3mm – 0.4mm

All cutting has a tolerance of +/- 1-2mm due to machinery involved

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Colours

Due to the many variations in monitors and browsers, colours/shades may appear different on different monitors than in real life

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How we cut our materials

All wood is saw-cut which can cause a splintered edge, although every care is taken and all sheets are checked it can happen

Acrylic is laser cut therefore will have smooth, polished edges

About our materials

We stock a full range of material including Wood, Acrylic and Mylar ranges cover 0.4mm upto 18mm. Acrylic is available in solid colours, translucent, mirror, frosted, duo and pastel. We are growing our range each and every day so please do get in touch if you can’t find what you are looking for

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Why choose Lasersupplies?

Delivery

Delivery
We offer nationwide delivery, with most orders dispatched within 1 working day

Collection

Collection
Available from our Washington workshop Monday-Friday

Customer Service

Customer Service
Our experts on hand to assist with enquiries

Cutting service

Cutting service
Our state of the art equipment allows us to cut to order, if you can't see the size you require please ask

Materials

Materials
From acrylics, to wood we have a huge range in stock

Pricing

Pricing
Bulk discounts apply across all products

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